Frequently Asked Questions
Do I need to register or be a member to buy from the warehouse?
Yes, all customers trade and public are required to fill out a simple registration / membership form upon arrival
Do you charge a membership fee?
No, our membership is free
Can anyone buy from the warehouse?
Yes, we are open to the trade and public but we do not allow under 18's into the warehouse due to health and safety
Can I register online?
No, you have to come to the warehouse and fill out a simple registration / membership form
Can I order from your online catalogue?
No, we do not sell online, customers have to pick their own from the warehouse stock
What are your warehouse opening hours?
Monday to Friday 8am - 3pm (last member in at 2.45pm)
Saturday 8am - 11am (last member in at 10.45am)
Do the warehouse prices include VAT?
No, all of our products are trade priced and VAT is added at the checkout
Do you offer credit accounts?
No, all items must be paid for at the time of purchasing from the warehouse
Do you have a minimum spend as you sell at trade prices in the warehouse?
No, we don't currently have a minimum spend but we would like our members to try and aim for a minimum of £25 plus vat
Can I reserve items?
No, items are only available for customers to pick from warehouse stock
Do you post out?
No, all items are collection only from ST10 2NP
Do you offer discounts on you prices?
No, all of our prices are fixed trade prices for everybody who visits our warehouse
Do you accept returns?
No, our warehouse has a strict no returns policy as we do not want our members purchasing returning second hand goods.
Do you make floral arrangements?
No, we are a wholesale floristry supplier, not a florist
Can anyone buy fresh flowers and plants?
No, this part of our business is strictly for the local florist trade only with a 5k minimum spend per annum
Where are you located?
Unit 8, New Haden Works (Tideswells Ex Haulage Yard) Draycott Cross Road, Cheadle, Stoke On Trent, Staffordshire ST10 2NP, Opposite JCB Finance
Can you give me directions?
From the Huntsman Pub in Cheadle
At the Huntsman Pub turn onto Draycott Cross Road. Travel for approximately half a mile, past New Haden Industrial Estate. On the right look out for silver railings and green gates (opposite JCB Finance) and turn right through the gates into New Haden Works (Tideswell’s Haulage Yard) and unit 8 is situated on the right hand side.
From the Draycott Arms
At the Draycott Arms turn onto Cheadle Road and continue for approximately 1.5 miles, down the hill through the wooded area until you reach JCB Finance on the right. On the left look out for silver railings and green gates and turn left through the gates into New Haden Works (Tideswell’s Haulage Yard) and unit 8 is situated on the right hand side.