Common Questions

How do I become a warehouse member?
1. All customers are required to fill out a warehouse membership form upon arrival, please  bring along one of the following, driving licence, passport or utility bill - with your name and  address.
2. You must be over 18 -  sorry no babies or children allowed into the trade priced warehouse due to health and safety.
3. Once registered we serve everyone at a trade price in the warehouse.

Why do I need to register?
We are a wholesale company selling floral sundries,  silk flowers and dried flowers to all at a trade price once a registered member.

What if I forget to bring ID to join?
You will not be able to enter the warehouse or become a registered member without ID -  proof of name and address

Do you charge a membership fee?
No, our membership is free -  for lost membership cards a small fee will be charged to replace

Do you accept returns?
No, our warehouse has a strict no returns or exchange policy (unless an item is faulty) 
Please check all goods are suitable for purpose, please do not over purchase items as they will not be able to be refunded or swapped.

Can I register online?
No, you have to come to the warehouse and fill out a simple registration / membership form 

Can members order from your online catalogue?
No, all items are self service (pick your own) from our warehouse. 

Can under 18's enter the warehouse?
No, we have a  no under 18's policy due to health and safety- entry will be refused to all persons under 18.

What are your normal warehouse opening hours? 
Monday to Friday 8am - 3pm (last member in at 2.45pm doors locked at 3pm)
Saturday 8am - 11am  (last member in at 10.45am doors locked at 11am)
Sunday Closed

Do the warehouse / online catalogue prices include VAT? 
No, all of our products are trade priced and VAT is NOT included in the price.

Do you offer credit accounts?
No, all items must be paid for at the time of purchasing from the warehouse

Do you have a minimum spend as you sell at trade prices in the warehouse?
No, we don't currently have a minimum spend but we would like our members to try and aim for a minimum of £25 plus vat

If I give you a list of my order will you pick it for me ?
No, we are self service (pick your own) trade warehouse, all items have to be picked by our customers we do not have staff available to pick orders.

Can I reserve items?
No,  items are only available for customers to pick from warehouse stock

Do you post out? 
No, all items are self service and collection only from ST10 2NP.  We do not post out

Do you offer a courier collection service?
No, we do not offer this service. All items are self service only from ST10 2NP

Do you take payment over the telephone?
No, you have to pay for your goods at the checkout

Do you offer discounts on your warehouse prices?
No, all of our prices are fixed trade prices for everybody who are members of our warehouse

Why do you not accept returns?
To protect our members from purchasing returned / second hand goods.

Are you part of a group or chain of floristry wholesalers?
No, we are a totally independent floristry wholesale business. 

Do you make floral arrangements?
No, we are a wholesale floristry supplier, not a florist.

Can anyone buy wholesale quality fresh flowers  direct from Holland ?
No, this part of our business is for the local florist trade only.

What is the warehouse telephone number?
01538 751678  - when the warehouse is busy we cannot always answer straightaway, you may have to try later.
Where are you located?
Florist Wedding & Craft Supplies Ltd is located in Cheadle, Staffordshire, approximately 10 minutes from the A50 in the south of Stoke on Trent  ST10 2NP  /  7 miles from Alton Towers  or 10 miles from Uttoxeter race course. Full Address - Unit 8, New Haden Works (Tideswells Yard) Draycott Cross Road, Cheadle, Stoke On Trent, Staffordshire ST10 2NP,  Opposite JCB Finance.

Can you give me directions?

From the Huntsman Pub in Cheadle 
At the Huntsman Pub turn onto Draycott Cross Road. Travel for approximately half a mile, past New Haden Industrial Estate. On the right look out for silver railings and green gates (opposite JCB Finance) and turn right through the gates into New Haden Works (Tideswell’s Haulage Yard) and unit 8 is situated on the right hand side. 

From the Draycott Arms
At the Draycott Arms turn onto Cheadle Road and continue for approximately 1.5 miles, down the hill through the wooded area until you reach JCB Finance on the right. On the left look out for silver railings and green gates and turn left through the gates into New Haden Works (Tideswell’s Haulage Yard) and unit 8 is situated on the right hand side.