Common Questions

Due to England being placed in a national lockdown and our members only warehouse is classed as a non essential business we cannot allow customers into the building to purchase

We will now operate as below until we are allowed to open again
Members only minimum order of £50 plus vat - click and collect from our website
Until we are allowed to open the doors again we will NOT be processing new memberships 

Please allow at least 2 working days for us to pick and process your order
THE WEBSITE DOES NOT TAKE PAYMENT WE WILL CONTACT YOU TO PAY ONCE YOUR ORDER IS READY

 

Can anyone just wak in the warehouse? 
No, you have to be a registered member to enter our warehouse  and over 18  (no children of any age allowed entry)

Do I need to bring ID?
Yes, bring along a driving licence or utility bill - ie gas, electricity or council tax bill with your name and current address on

What if I forget to bring ID to join?
You will not be able to enter the warehouse / become a registered member without ID - proof of name and address

Do I need to register or be a member to buy from the warehouse?
Yes, all customers trade and non trade are required to fill out a registration / membership form upon arrival to our warehouse and then you can buy on the day.

Why do I need to register?
We are wholesale / trade company selling floral sundries,  silk flowers and dried flowers to trade and non trade at a trade price once registered

Do you charge a membership fee?
No, our membership is free - if you lose your membership card a fee will be charged to reproduce

Can anyone buy from the warehouse once registered?
Yes, we are open to the trade and only the non trade who are going to purchase our items (no general browsing we are a wholesaler not a retail warehouse) we do not allow under 18's into the warehouse due to health and safety 

Can I register online?
No, you have to come to the warehouse and fill out a simple registration / membership form 

Can I order from your online catalogue?
Upon request we offer a code for click and collect on orders over £50 plus vat - this service is only for our registered members with this minimum amout.

Can under 18's enter the warehouse?
No, we have a strict no under 18's policy due to health and safety, this includes prams, pushchairs and baby slings - entry will be refused to all under 18's

What are your warehouse opening hours? 
Monday to Friday 8am - 3pm (last member in at 2.45pm)
Saturday 8am - 11am  (last member in at 10.45am)
Sunday Closed

Do the warehouse / online catalogue prices include VAT? 
No, all of our products are trade priced and VAT is NOT included in the price

Do you offer credit accounts?
No, all items must be paid for at the time of purchasing from the warehouse

Do you have a minimum spend as you sell at trade prices in the warehouse?
No, we don't currently have a minimum spend but we would like our members to try and aim for a minimum of £25 plus vat

Can I reserve items?
No,  items are only available for customers to pick from warehouse stock

Do you post out? 
No, all items are collection only from ST10 2NP

Do you offer discounts on your warehouse prices?
No, all of our prices are fixed trade prices for everybody who are members of our warehouse

Do you accept returns?
No, our warehouse has a strict no returns policy as we do not want our members purchasing returning second hand goods.

Can I bring my handbag or bags in the trade warehouse?
No, we have a no bag / hand bag  policy in the warehouse - leave your bag locked in your vechicle boot

Are you part of a group or chain of floristry wholesalers?
No, we are totally independant floristry wholesale business 

Do you make floral arrangements?
No, we are a wholesale floristry supplier, not a florist

Can anyone buy wholesale quality fresh flowers and plants direct from Holland every Wednesday and Saturday?
No, this part of our business is strictly for the local florist trade only with a 5k minimum spend per annum. Holland will not set up codes for one off wedding orders / plant orders only regular weekly ordering.

What is the warehouse telephone number?
01538 751678  - when the warehouse is busy we cannot always answer straightaway, you may have to try later.
 
Where are you located?
Unit 8, New Haden Works (Tideswells Ex Haulage Yard) Draycott Cross Road, Cheadle, Stoke On Trent, Staffordshire ST10 2NP,  Opposite JCB Finance

Florist Wedding & Craft Supplies Ltd is located in Cheadle Staffordshire, approximately 10 minutes from the A50 in the south of Stoke on Trent  ST10 2NP  /  7 miles from Alton Towers  or 10 miles from Uttoxeter race course.

Can you give me directions?

From the Huntsman Pub in Cheadle 
At the Huntsman Pub turn onto Draycott Cross Road. Travel for approximately half a mile, past New Haden Industrial Estate. On the right look out for silver railings and green gates (opposite JCB Finance) and turn right through the gates into New Haden Works (Tideswell’s Haulage Yard) and unit 8 is situated on the right hand side. 

From the Draycott Arms
At the Draycott Arms turn onto Cheadle Road and continue for approximately 1.5 miles, down the hill through the wooded area until you reach JCB Finance on the right. On the left look out for silver railings and green gates and turn left through the gates into New Haden Works (Tideswell’s Haulage Yard) and unit 8 is situated on the right hand side.