Common Questions

Do I need to register or be a member to buy from the warehouse?
Yes, all customers trade and public are required to fill out a simple registration / membership form upon arrival to our warehouse

Do I need to bring ID?
Yes, please bring along a driving licence or Utility bill with your name and address

Why do I need to register?
We are wholesale / trade company selling floral sundries and silk flowers to all at a trade price once registered

Do you charge a membership fee?
No, our membership is free

Can anyone buy from the warehouse?
Yes, we are open to the trade and public but we do not allow under 18's into the warehouse due to health and safety 

Can I register online?
No, you have to come to the warehouse and fill out a simple registration / membership form 

Can I order from your online catalogue?
No,  we do not sell online, customers have to pick their own from the warehouse stock

Can under 18's enter the warehouse?
No, we have a strict no under 18's policy due to health and safety (this includes prams / pushchairs)

What are your warehouse opening hours?
Monday to Friday 8am - 3pm (last member in at 2.45pm)
Saturday 8am - 11am  (last member in at 10.45am)
Sunday Closed

Do the warehouse prices include VAT? 
No, all of our products are trade priced and VAT is added at the checkout

Do you offer credit accounts?
No, all items must be paid for at the time of purchasing from the warehouse

Do you have a minimum spend as you sell at trade prices in the warehouse?
No, we don't currently have a minimum spend but we would like our members to try and aim for a minimum of £25 plus vat

Can I reserve items?
No,  items are only available for customers to pick from warehouse stock

Are you able to pick my order ready for me to collect?
No, our warehouse is  self service only 

Do you post out? 
No, all items are collection only from ST10 2NP

Do you offer discounts on your warehouse prices?
No, all of our prices are fixed trade prices for everybody who are members of our warehouse

Do you accept returns?
No, our warehouse has a strict no returns policy as we do not want our members purchasing returning second hand goods.

Are you part of a group or chain of floristry wholesalers?
No, we are totally independant floristry wholesale business 

Do you make floral arrangements?
No, we are a wholesale floristry supplier, not a florist

Can anyone buy fresh flowers and plants?
No, this part of our business is strictly for the local florist trade only with a 5k minimum spend per annum
 
Where are you located?
Unit 8, New Haden Works (Tideswells Ex Haulage Yard) Draycott Cross Road, Cheadle, Stoke On Trent, Staffordshire ST10 2NP,  Opposite JCB Finance

Can you give me directions?

From the Huntsman Pub in Cheadle 
At the Huntsman Pub turn onto Draycott Cross Road. Travel for approximately half a mile, past New Haden Industrial Estate. On the right look out for silver railings and green gates (opposite JCB Finance) and turn right through the gates into New Haden Works (Tideswell’s Haulage Yard) and unit 8 is situated on the right hand side. 

From the Draycott Arms
At the Draycott Arms turn onto Cheadle Road and continue for approximately 1.5 miles, down the hill through the wooded area until you reach JCB Finance on the right. On the left look out for silver railings and green gates and turn left through the gates into New Haden Works (Tideswell’s Haulage Yard) and unit 8 is situated on the right hand side.