Common Questions

Face coverings will still be required to enter our warehouse after July 19th 2021  

Members only warehouse  opening times
Monday to Friday 8am - 3pm (last customer in 2.45pm)
Saturday 8am -11am (last customer in 10.45am)
Sunday Closed

No persons under 18 allowed in the trade warehouse - This includes babies and all children
New memberships will be processed on the day - please bring photo ID

Can anyone just walk in the warehouse? 
No, you have to be a registered member to enter our warehouse and must be over 18  (no children of any age this includes babies)

Do I need to bring ID?
Yes, you must bring along a driving licence or utility bill - ie. gas, electricity or council tax bill with your name and current address on

What if I forget to bring ID to join?
You will not be able to enter the warehouse / become a registered member without ID -  proof of name and address

Do I need to register or be a member to buy from the warehouse?
Yes, all customers trade and non trade are required to fill out a registration / membership form upon arrival to our warehouse and then you can buy on the day.

Why do I need to register?
We are wholesale / trade company selling floral sundries,  silk flowers and dried flowers to trade and non trade at a trade price once registered

Do you charge a membership fee?
No, our membership is free -  for lost membership cards a fee will be charged to replace

Can anyone buy from the warehouse once registered?
Yes, we are open to the trade and non trade who are going to purchase our items (no general browsing we are a wholesaler not a retail warehouse) we do not allow under 18's into the warehouse due to health and safety, this includes prams, pushchairs and baby slings - entry will be refused to all under 18's

Can I register online?
No, you have to come to the warehouse and fill out a simple registration / membership form 

Can members order from your online catalogue?
No, all items are self service (pick your own) from our warehouse. 

Can under 18's enter the warehouse?
No, we have a strict no under 18's policy due to health and safety, this includes prams, pushchairs and baby slings - entry will be refused to all under 18's

What are your normal warehouse opening hours? 
Monday to Friday 8am - 3pm (last member in at 2.45pm)
Saturday 8am - 11am  (last member in at 10.45am)
Sunday Closed

Do the warehouse / online catalogue prices include VAT? 
No, all of our products are trade priced and VAT is NOT included in the price

Do you offer credit accounts?
No, all items must be paid for at the time of purchasing from the warehouse

Do you have a minimum spend as you sell at trade prices in the warehouse?
No, we don't currently have a minimum spend but we would like our members to try and aim for a minimum of £25 plus vat

If I give you a list of my order will you pick it for me ?
No, we are self service (pick your own) trade warehouse, all items have to be picked by our customers we do not have staff available to pick orders.

Can I reserve items?
No,  items are only available for customers to pick from warehouse stock

Do you post out? 
No, all items are self service and collection only from ST10 2NP.  We do not post out

Do you offer a courier collection service?
No, we do not offer this service. All items are self service only from ST10 2NP

Do you take payment over the telephone?
No, you have to pay for your goods at the checkout

Do you offer discounts on your warehouse prices?
No, all of our prices are fixed trade prices for everybody who are members of our warehouse

Do you accept returns?
No, our warehouse has a strict no returns policy as we do not want our members purchasing returning second hand goods.

Can I bring my handbag or bags in the trade warehouse?
No, we have a no bag / hand bag  policy in the warehouse - please leave your bag locked in your vehicle boot

Do you supply bags or boxes to pack / carry my goods out?
No, please bring your own bags or boxes, we do not supply these as we are a trade warehouse.

Are you part of a group or chain of floristry wholesalers?
No, we are a totally independent floristry wholesale business. 

Do you make floral arrangements?
No, we are a wholesale floristry supplier, not a florist.

Can anyone buy wholesale quality fresh flowers  direct from Holland every Tuesday, Thursday and Saturday?
No, this part of our business is strictly for the local florist trade only with a minimum spend per annum. Holland will not set up codes for one off orders / wedding orders only regular weekly ordering.

What is the warehouse telephone number?
01538 751678  - when the warehouse is busy we cannot always answer straightaway, you may have to try later.
 
Where are you located?
Florist Wedding & Craft Supplies Ltd is located in Cheadle, Staffordshire, approximately 10 minutes from the A50 in the south of Stoke on Trent  ST10 2NP  /  7 miles from Alton Towers  or 10 miles from Uttoxeter race course. Full Address - Unit 8, New Haden Works (Tideswells Yard) Draycott Cross Road, Cheadle, Stoke On Trent, Staffordshire ST10 2NP,  Opposite JCB Finance.

Can you give me directions?

From the Huntsman Pub in Cheadle 
At the Huntsman Pub turn onto Draycott Cross Road. Travel for approximately half a mile, past New Haden Industrial Estate. On the right look out for silver railings and green gates (opposite JCB Finance) and turn right through the gates into New Haden Works (Tideswell’s Haulage Yard) and unit 8 is situated on the right hand side. 

From the Draycott Arms
At the Draycott Arms turn onto Cheadle Road and continue for approximately 1.5 miles, down the hill through the wooded area until you reach JCB Finance on the right. On the left look out for silver railings and green gates and turn left through the gates into New Haden Works (Tideswell’s Haulage Yard) and unit 8 is situated on the right hand side.